is an oft-repeated quote in Oberoi Hotels folklore.
Hotels are probably the most visible and vital aspects of a country's infrastructure. Today, the rise in corporate activity (leading to greater number of business trips) as well as the wish to travel on holiday has made the hotel industry a very competitive one. Hotel and motels around the country pay great attention to provide excellent in-house facilities and incentives to their guests. Whether for a single night or for several days, the guest is made to feel at home. Hotels have seen a rapid growth in past few decades.
The Hotel Industry requires a large amount of manpower to run its several departments - the food and beverage, housekeeping, front-desk, accounting, marketing, engineering, maintenance, service, firefighting, public relations and many more. Although sophisticated technology is increasingly being put to use, hotels cannot be successful without the personalised attention and care given by the hotel staff. The need for trained personnel is very high - more than 20,000 people are required annually. This career has numerous benefits and is one of the most attractive options for the hard-working, creative and enthusiastic young woman or man of the present era.
There is a lot of manpower in every hotel and the duties of each manager vary a lot depending on their title and the functions.
The general manager has overall responsibility for the operation of the hotel. They set room rates, develop the budget for each department, approve expenses and establish the standards for service to guests, decor, housekeeping, food quality, and banquet operations.
Resident managers live in the hotel and are on call 24 hours a day to help out with problems or emergencies. In lots of hotels, the general manager is also the resident manager.
Executive housekeepers make sure that guest rooms, meeting and banquet rooms, and public areas are clean, orderly, and well-kept. They also train, schedule, and supervise the work of housekeepers, inspect rooms and order cleaning supplies.
Front office managers coordinate reservations and room assignments. They also train and direct the hotel's front desk staff.
Food and beverage managers direct the food service operations of hotels. These managers plan menus, set schedules, estimate costs, and deal with food suppliers.
Convention services managers coordinate the activities of large hotels' various departments for meetings, conventions, and special events.
Assistant managers help run the day-to-day operations of the hotel. In large hotels they might be in charge of personnel, accounting, office administration, marketing and sales, purchasing, security, maintenance, and pool, spa or recreational facilities.