Hotel / Restaurant Guest Relations Manager
Hotels are probably the most visible and vital aspects of a country's infrastructure. Today, the rise in corporate activity (leading to greater number of business trips) as well as the wish to travel on holiday has made the hotel industry a very lucrative one.
The Hotel Industry requires a large number of manpower to run its several departments - the food and beverage, housekeeping, front-desk, accounting, marketing, engineering, maintenance, service, firefighting, public relations and many more.
Much of the work that Hotel management professionals do is to establish and maintain goodwill between guests and the hotel. They are supposed to be courteous and provide service in the most efficient manner. They have to make sure that all the needs of the guests are taken care off during their stay.